About

Samah Ben Ghars

Software Engineering Student | Business Intelligence Graduate | IT Enthusiast

I am a 24-year-old from Tunisia, In June 2023, I graduated with a degree in Business Intelligence, and I am currently in my third year of software Engineering at the Private Higher School of Engineering and Technology (ESPRIT). I am passionate about learning and developing practical skills. I am constantly seeking opportunities to enhance my technical expertise and problem-solving skills.

Final Year Project: Business Intelligence Automation at BIAT

As part of my undergraduate final project, I completed an internship at the Arab International Bank of Tunisia (BIAT), where I developed an automated business intelligence application to monitor the bank’s mobile application, MY BIAT.

Technologies & Tools Used:

  • Docker – Ensured project portability and consistent execution across different environments.
  • Apache Airflow – Orchestrated and automated ETL (Extract, Transform, Load) pipelines, optimizing data workflows.
  • Python – Used for data processing, transformation, automation scripts, and analytical modeling.
  • PostgreSQL – Designed a data warehouse for structured storage and OLAP (Online Analytical Processing) analysis.
  • Power BI – Developed interactive dashboards for real-time insights and strategic decision-making.
  • Azure Cloud & On-Premise Deployment – Deployed the application on both local and cloud environments.

This project was awarded an “Excellent” distinction and strengthened my expertise in data engineering, business intelligence solutions, and application development. While I had opportunities to continue at BIAT, I chose to focus on enhancing my communication and business acumen to thrive in diverse professional settings.

Professional Experience

Inside Sales Representative | Aramex (Since February 2024)

  • Managing a portfolio of clients, ensuring satisfaction and business growth.
  • Prospecting new customers and identifying opportunities to expand market reach.
  • Enhancing negotiation, sales, and relationship management skills within the logistics sector.

Customer Service Executive | Aramex (September 2023 – January 2024)

Acted as an intermediary between clients, partners, and operational teams to ensure seamless service delivery.

Provided technical and operational support to clients in Arabic, French, and English.

Developed a Python automation tool for Excel file processing, significantly improving workflow efficiency.

Technical Skills & Recent Projects

Core Technical Expertise

  • Operating Systems: Windows, Linux (Ubuntu)
  • Networking: TCP/IP, DNS, Wi-Fi/Ethernet troubleshooting, security basics
  • Back-End Development: Java (Native, JavaFX), Symfony, Express.js
  • Front-End Development: Angular
  • Data Science & BI Tools: Python (Pandas, NumPy, Matplotlib), Apache Airflow, Power BI
  • Database Management: MySQL, PostgreSQL, MongoDB

Notable Projects

  • Tunisian Cooking Learning Application
    • Developed a JavaFX desktop application and a Symfony web application with a shared MySQL database.
  • Integrated Project Management System (Final Year Engineering Project)
    • Currently developing a web-based project management platform using Express.js, Angular, and MongoDB (MEAN Stack).

With a unique blend of technical expertise, customer engagement, and sales experience, I thrive in cross-functional teams, bridging the gap between business and technology. I am eager to leverage my skills in a dynamic environment where I can solve challenges, optimize processes, and drive innovation.

Let’s connect! I look forward to discussing how I can contribute to your team

Best regards,