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- Installed and configured the Aramex CTS software, provided client training, and ensured seamless troubleshooting of user issues.
- Acted as a key liaison between partners and various company departments to facilitate smooth operations.
- Created reports using Excel and VBA.
- Conducted client prospecting in Arabic, French, and English, expanding the company’s customer base.
- Managed multi-channel client communication via email, chat, and phone, ensuring high-quality customer service and satisfaction.